Refund policy
# Refund & Return Policy
**Last updated: November 5, 2026**
We stand behind the quality of our products and are committed to customer satisfaction. This policy outlines our 60-day return policy for eligible single-item purchases, as well as the conditions applicable to bundle and promotional purchases.
## 1. 60-Day Money-Back Guarantee (Single-Item Purchases Only)
We offer a **60-day money-back guarantee** on eligible single-item purchases (1-Pack).
If you are not completely satisfied with your purchase, you may request a return within 60 days of delivery, even if the product has been opened or partially used.
**No reason is required to request a return for an eligible single-item purchase.**
Conditions:
- Applies to single-item (1-Pack) purchases only.
- Return requests must be submitted within 60 days of delivery.
- Opened or partially used products are eligible.
- Limited to one guarantee claim per customer, per product.
- Applies to the customer's first purchase of the product.
- The original product container and any remaining contents must be returned.
- Original shipping charges are non-refundable.
- Return shipping costs are the customer's responsibility unless the return is due to our error.
- Bundle deals, multi-packs, wholesale purchases, and promotional quantity offers are excluded from this voluntary money-back guarantee.
## 2. Bundle & Multi-Pack Return Policy
**Bundle purchases and multi-pack promotional offers are not eligible for no-reason or change-of-mind returns.**
This includes, but is not limited to:
- Buy 2 Get 1 FREE
- Buy 3 Get 2 FREE
- Buy 4 Get 3 FREE
- Other discounted bundles or multi-unit promotional offers
These offers are sold at special promotional prices and are excluded from our voluntary 60-day satisfaction guarantee.
However, if your bundle contains damaged, defective, or incorrect products, you may contact us within 60 days of delivery to request assistance under Section 4.
This exclusion does not affect any rights or remedies provided by applicable consumer protection laws.
## 3. Non-Refundable Items
Except where required by law or covered by our damaged, defective, or incorrect item policy, the following items are not eligible for voluntary refunds:
- Bundle deals and multi-pack purchases
- Promotional Buy X Get Y offers
- Wholesale or bulk orders
- Gift cards
- Complimentary promotional items or free samples
- Single-item purchases outside the 60-day return window
- Final-sale items clearly identified as non-returnable before purchase
## 4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact our customer service team as soon as possible, preferably within 7 days of delivery.
Requests submitted within 60 days of delivery will be reviewed under this policy, without limiting any longer rights provided by applicable law.
Please provide:
- Your order number
- Clear photos of the product and packaging
- A brief description of the issue
If the issue is confirmed, we will offer a free replacement or full refund, as appropriate.
If a return is required due to our error or a confirmed product defect, we will cover the return shipping costs.
**This protection applies to both single-item and bundle purchases.**
## 5. How to Request a Return
For eligible returns, please contact our customer service team using the contact information provided on our website.
Include:
- Your full name
- Your order number
- The product you wish to return
- Photos or a description of the issue, if reporting damaged, defective, or incorrect merchandise
For eligible single-item returns under our 60-day money-back guarantee, you are not required to provide a reason for dissatisfaction.
Once your request is reviewed, we will provide return instructions and the appropriate return address.
**Please do not send products back without prior authorization.** Unauthorized returns may not be processed.
## 6. Refund Processing
Once we receive and inspect an eligible return, we will notify you of the refund decision.
If approved:
- Refunds will be issued to the original payment method.
- Refunds are generally processed within 5–10 business days following receipt and approval of the return.
- Additional processing time may be required by your bank or payment provider.
- Original shipping charges are non-refundable unless the return results from our error.
- Customers are responsible for return shipping costs for voluntary returns.
- A restocking fee of up to 15% may apply to eligible change-of-mind returns where permitted by law. Any applicable fee will be communicated before the return is finalized.
Refunds for confirmed defective, damaged, or incorrect products will not be subject to a restocking fee.
## 7. Exchanges
We offer free replacements for products confirmed to be defective, damaged, or incorrectly shipped.
For non-defective products, exchanges are not available for bundle or promotional multi-pack purchases.
Eligible single-item purchases may be returned within 60 days under the conditions described above. Customers may then place a new order if they wish.
## 8. Late or Missing Refunds
If your refund has not appeared after 10 business days from approval:
1. Check your bank account or credit card statement.
2. Contact your bank or payment provider to confirm processing times.
3. If the refund is still missing, contact our customer support team.
We will assist you in checking the refund status.
## 9. Order Cancellations
Orders may be canceled before shipment, provided they have not already entered the final fulfillment process.
Once an order has shipped, cancellation may no longer be possible.
Eligible single-item purchases may still be returned under our 60-day return policy.
Bundle and multi-pack purchases remain subject to the restrictions outlined in Section 2.
## 10. Contact Us
If you have questions about returns, refunds, cancellations, or product issues, please contact our customer service team through the contact information provided on our website.
We are committed to providing a fair and transparent shopping experience.
**Nothing in this policy limits your statutory consumer rights or remedies under applicable law.**