Shipping policy
# Shipping Policy
**Last updated: November 5, 2026**
Thank you for shopping with us. We are committed to providing a convenient and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver your orders.
## 1. Order Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment confirmation.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Orders placed on weekends or holidays will be processed on the next business day.
During peak periods, including sales events, holidays, and product launches, processing times may be longer than usual.
## 2. Free U.S. Shipping & Delivery Times
**We offer FREE standard shipping on all orders within the United States, with no minimum purchase required.**
- Free U.S. shipping on every order
- No minimum order value
- No standard shipping fees at checkout
- Free shipping on single-item purchases
- Free shipping on bundle and multi-pack orders
**Estimated Delivery Times:**
- Standard Shipping: 5–10 business days
- Order Processing: 1–3 business days
Delivery estimates begin after the order has been dispatched and do not include processing time.
Delivery times are estimates and may vary due to carrier delays, severe weather, holidays, or other circumstances beyond our control.
We currently ship within the United States only.
## 3. Shipping Carriers
We work with reliable shipping carriers, including USPS, UPS, FedEx, DHL, and other trusted delivery providers.
The shipping carrier is selected based on the delivery destination, package size, and available shipping services.
All eligible U.S. orders receive free standard shipping, regardless of the carrier selected.
## 4. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking number.
You can track your shipment through the carrier's official tracking website.
Please allow 24–48 hours for tracking information to become available after dispatch.
## 5. Shipping Destinations & Restrictions
We currently offer shipping to addresses within the United States only.
**All eligible U.S. orders qualify for free standard shipping with no minimum purchase.**
Shipping to certain address types, including P.O. boxes, APO/FPO addresses, or locations with carrier restrictions, may be unavailable.
Any applicable delivery restrictions will be indicated during checkout.
We do not currently offer international shipping.
## 6. Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
Please verify your shipping address before placing an order.
If you notice an error, contact our customer service team as soon as possible.
Once an order has shipped, we may be unable to modify the delivery address.
If a package is returned due to an incorrect or incomplete address provided by the customer, we will contact you to arrange redelivery or discuss the available options.
Any applicable reshipment charges caused by an incorrect address will be disclosed before redelivery is arranged. The original order's standard shipping remains free.
## 7. Lost or Stolen Packages
If your tracking information shows that your order has been delivered but you have not received it, please:
1. Check around your delivery location.
2. Ask household members or neighbors whether they received the package.
3. Contact the shipping carrier using your tracking number.
4. Allow up to 48 hours, as some packages may be marked delivered before actual arrival.
If your package is still missing after 48 hours, please contact our customer service team.
We will work with the carrier to investigate the issue.
Depending on the investigation results, we may offer a replacement or refund.
## 8. Damaged Packages
Please inspect your package upon delivery.
If your order arrives damaged, defective, or contains incorrect items, contact our customer service team as soon as possible, preferably within 7 days of delivery.
Please provide:
- Your order number
- Clear photos of the damaged product and packaging
- A brief description of the issue
Confirmed shipping damage, defective products, or fulfillment errors will be handled in accordance with our Refund & Return Policy.
**If a return is required due to our error or a confirmed product defect, we will cover the return shipping costs.**
## 9. Returns & Shipping Fees
Our free shipping offer applies to the original standard delivery of eligible U.S. orders.
For voluntary returns under our Refund & Return Policy:
- Original standard shipping is free.
- Customers are responsible for return shipping costs unless the return is due to our error.
- Return shipping for confirmed damaged, defective, or incorrect items will be covered by us when a return is required.
Please refer to our Refund & Return Policy for complete return eligibility and refund conditions.
## 10. Storage and Handling
Our products are stored, packed, and shipped under appropriate handling conditions to help maintain product quality.
Extreme weather or temperature conditions during transportation may occasionally affect certain products.
If you have concerns regarding the condition of your order upon delivery, please contact our customer service team.
## 11. Contact Us
For shipping-related questions, order tracking assistance, delivery issues, or other inquiries, please contact our customer service team using the contact information provided on our website.
We are committed to providing reliable service and a convenient shopping experience.
**Enjoy FREE U.S. Shipping on Every Order — No Minimum Purchase Required!**